Reviews

My mum was a resident at Penerley Lodge for 3 years. During that time, I always found all the staff caring, compassionate and friendly.
My mum was well cared for, and I was always kept informed about her health and care.
I usually visited a least twice a week and was made to feel very welcome, often
joining in with the activities in the afternoons.
Sadly, my mum passed away in June, but the care she and my family were given at the end of her life was exemplary.
 
Many thanks to you all for the support and care you gave my mum and family.
R R (Daughter of Resident)

September 2024

Penerley Lodge is the place where your loved ones will be cared for as you do for them at home. My mum spent nearly three years at Penerley and with exceptional care from the ladies in the kitchen, housekeepers and maintenance guy to the head carers, she flourished. Outstanding staff! The support I received in Mum’s last days was something I will never forget. Thank you, everyone, at Penerley Lodge.
T B (Daughter of Resident)

September 2024

I visit Penerley Court on a weekly basis and am constantly impressed with the level of care and dignity that is always shown to all individual residents regardless of the challenges that are presented.
 
I hope that when the time does arrive for me to seek assisted living that I may be fortunate enough to come here.
John W (Vicar Church Minister)

November 2023

I can only comment on the last 6 months to which I am 100% happy with the service provided. Staff have gone out of their way to assist both my sister and myself. Due to covid restrictions, I have not seen my sister’s room and she is not taking active part in activities.
B C (Sister of Resident)

November 2021

What I can see is the staff are brilliant, hygiene wise it is five stars. My uncle is looked after very well and he is very happy to be in Penerley Lodge.

A O (Nephew of Resident)

June 2024

What I can see is the staff are brilliant, hygiene wise it is five stars. My uncle is looked after very well and he is very happy to be in Penerley Lodge.

A O (Nephew of Resident)

June 2024

My brother has been a resident for a little over a year. After a recent stay in the hospital, he has returned to the home. He was so happy to be back at the home and the care has been utterly brilliant. He now needs more care than before and this has been provided by the excellent carers. Their attention to detail is exceptional and I thank them all from the bottom of my heart. It’s as if the staff are members of my family.
T H (Sister of Resident)

August 2023

Penerley Lodge is a wonderful care home. When mum needed to come into a care home after a fall at home we didn’t have any choice of homes because of Covid, but we hit the jackpot with Penerley Lodge. The staff are very caring and helpful and I know mum is well looked after there. She has a lovely big room with all her photos from home. Very clean and well presented.
Joy O (Daughter of Resident)

September 2023

My mother has been a resident at Penerly Lodge for over a year now. The staff are considerate, kind, caring, helpful and understanding towards my mother and, whenever I phone or visit, with me as well. I am very happy that she is at this care home as her Alzheimer’s is progressed and she’s difficult to deal with sometimes.
Sophia C (Daughter of Resident)

January 2023

The staff are very friendly and helpful. The care manager, general manager and admin are all a huge asset to this place. They are all so helpful and go above and beyond to ensure Mum is happy. Excellent communication between the home and myself, they will call to check/clarify things. There is a lady who is also very lovely and always willing to help.

Makeda B (Daughter of Resident)

August 2024

Good feeling on the inital viewing and the residents all looked happy and well cared for. The staff look happy and enjoy their work and good interactions with residents.

S N (Daughter of Resident)

December 2023

Always very friendly staff and helpful. Residents are friendly and happy when I visit. The home is kept very clean.

J S (Friend of Resident)

February 2023

My mother-in-law was placed here last November following 10 years of looking after her and finally having to succumb to the very difficult decision of putting her into a home. The staff here are absolutely wonderful – we cannot praise them highly enough. The kindness shown towards both her and us was amazing. When she was taken ill while on holiday, several of the staff stayed at the hospital with her while her daughter popped home and this was very late into the evening – this is above and beyond their duties and for this, we thank them very much. Following a long illness, my mother in law died there and again their kindness went above and beyond. I would highly recommend this home just on the staff and the wonderful care they give. Thank you to all the staff that work tirelessly to look after their clients.
Maria H (Relative of Resident)

December 2019

I would recommend this care home to others. The staff are approachable, kind and helpful. The home is clean and well lit and from my observation, the residents are well cared for.
L T (Friend of Resident)

May 2018